Account Director
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About Us
20.20 is a home for culturally-curious minds – an agency for people who want to set the bar in brand experience - providing expert counsel for progressive clients.
You will take a key position in our business predominantly managing your own accounts and projects at a senior level, working closely with the creative and strategy teams.
Whilst this is not a new business role, we would love you to bring your enthusiasm and expertise to input into proposals and help the management team shape new business pitches.
This is a relationship and commercially focused role responsible for organic client development and new client growth.
Your Role
Your role will be to develop effective strategic partnerships, delivering successful projects and long-term growth for the client business and for 20.20.
Aligning to 20.20 values, you will build trust with our clients through integrity, honesty, and making genuine human connections.
- Nurture existing client relationships and ensure projects are delivered to excellent standards, on time, on budget
- Understand client sector, brand and business objectives
- Be the champion of your clients’ business within the 20.20 to ensure their objectives are delivered
- Prepare, present and negotiate client estimates, proposals and tenders
- Financial management of accounts including 3rd party negotiations and bought-in-cost estimates, expenses and invoicing
- Lead the internal project teams alongside Creative / Strategic / Business Director leads
- Daily project management from brief to team planning, execution and delivery
- Nurture growth by identifying new opportunities within the client’s project team and potential new clients within their business
- Support the new business team in winning new clients through proposal writing, cost estimates, leading pitches and attending new business meetings when needed
- Work with Managing Director on driving the commercials – budgeting, forecasting, commercial management
Salary Expectations:
£55,000 to £65,000 based on experience
Our dream candidate would be someone with:
- Relevant sector experience particularly in hospitality, sport & entertainment venues, and retail experiences. You should have a good knowledge of working in the brand/experience space
- Experience in both interior and brand design processes
- An understanding of strategy, specifically translating strategic drivers into creative executions
- Strength and attention to detail in daily project management tasks, from planning, resourcing, shaping content and leading teams
- Commercial astuteness with clear examples of winning, retaining and building client loyalty and delivering business revenue growth
- Ability to deliver exceptional client service
- Experience working with C-Suite / Senior Management client levels, as well as implementation partners
- Strong communication skills, written and verbal, and success leading, retaining and growing accounts
- A pro-active approach, with the prefect balance of being autonomous and an integrated team player
- A genuine passion for the design process and an understanding and desire for quality output, always
- Emotional intelligence and empathy – toward our clients and our team
- Experience in digital is a bonus
- 20.20 are a team who don’t enjoy big egos, or personal agendas. Our team are truly open and collaborative, and we are looking for an individual who will fit right in…
If this sounds like your kind of place, we’d love to chat.
- Department
- Client Services
- Role
- Account Director
- Locations
- London
- Remote status
- Hybrid
Colleagues
Perks & Benefits
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Pension & Holiday
Alongside our pension scheme - staff begin with 20 days of annual leave. After three years, we add one additional day for every year of service, up to a total of 30 days.
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Cycle to work scheme
Save between 26 - 46% off the cost of a new bike to work.
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Big Breakfast
Each month our design team share what they've been working on with the whole company - over a delicious breakfast.
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Workspace perks
We offer free tea and coffee as well as an on site café and occasional treats. There’s bike storage, showers, social drinks, as well as Summer and Christmas parties.
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Remote working
We typically work in our Islington studio between two and three days a week. Being together in studio is an important part of being creative and building community. If you do want to come into the studio more often, you’ll always have a desk here.
Our culture.
We are a boutique agency with a team that seeks to inspire each other. We don’t separate strategy from creative or creative from accounts. We respect all brains, actively listening and helping each other express our ideas.
We are strategic thinkers and creative problem solvers. We don’t like big egos because what we deliver reflects the best efforts of everyone involved.
We don’t take ourselves too seriously. We try to ensure we have fun in the process of delivering creative solutions that make a real difference to people’s lives.
Account Director
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